Shipping Policy
Welcome to a-and-a.com (“we,” “us,” or “our”). This Shipping Policy outlines the terms and conditions regarding the shipping of products ordered from our online clothing store.
Our goal is to exceed your expectations. If you need a refund or exchange for any reason, please follow the instructions below.
Our product cover images are for reference purposes only. Kindly review all product details carefully before accepting your order.
If you receive the parcel in different packaging instead of our original cover, please contact us immediately before collecting the order and report the issue within 24 hours by sharing clear photos and videos as proof.
An unboxing video is mandatory for all claims. Customers are requested to record a clear video while opening the package to ensure transparency and verification.
The 24-hour reporting timeframe is strictly followed because the shipping partner can only take action or initiate changes within this period.
Please note that delays in reporting or customer-side issues may result in losses. Therefore, timely communication is essential.
For assistance, contact our customer care team: customersupport@a-and-a.com
Returns
1. Shipping Methods
Domestic Shipping: We offer domestic shipping within India using standard and express delivery options. Shipping fees and estimated delivery times may vary based on the shipping method and your location.
International Shipping: We also provide international shipping to select countries.Shipping fees and delivery times for international orders may differ from domestic orders and are subject to customs clearance.
2. Order Processing Time
Processing Time: Orders are typically processed within 5-7 business days (excluding weekends and holidays). This processing time includes order verification, packaging and quality checks.
3. Shipping Costs
Domestic Shipping: Shipping costs for domestic orders are calculated based on the selected shipping method, order weight, and destination. The exact shipping fees will be displayed during the checkout process.
International Shipping: International shipping costs vary based on the destination country and shipping method. Customers are responsible for any customs duties, taxes or import fees imposed by their country.
4. Estimated Delivery Times
Domestic Shipping: Estimated delivery times for domestic orders vary based on the shipping method selected during checkout.
International Shipping: Estimated delivery times for international orders vary by destination and selected shipping method. Please note that customs processing may cause delays beyond our control.
5. Tracking Information
Tracking Number: Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.
6. Order Status and Updates
Order Updates: You can check the status of your order and view order history by logging into your account on our website.
7. Shipping Restrictions
P.O. Boxes: We do not ship to P.O. boxes. Please provide a valid street address for delivery.
Military Addresses: We offer shipping to APO/FPO addresses. However, delivery times may be longer for military addresses.
8. Delays and Exceptions
Delays: While we make every effort to meet estimated delivery times, we are not responsible for delays caused by factors beyond our control, such as extreme weather, customs processing or shipping carrier delays.
9. Returns and Refunds
Returns: For information on returning products, please review our Return Policy.
10. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at: customersupport@a-and-a.com